‘YES, I CAN’ AWARDS

In recognition of the unique abilities of VNAIC employees, the Yes, I Can awards were designed by the Agency´s Employee Satisfaction Team to recognize well-deserving staff.

These awards are given to employees who exhibit exceptional practice of our customer service standards–Doing the Right Thing and Doing It Well. The Right Thing is providing service and care that is effective and appropriate, making sure we accomplish what we plan on, and that our actions meet or exceed the customer´s expectations. Doing the Right Thing Well means that we are available and that the services are timely and effective.

 

‘YES, I CAN’ FINALISTS:

 

Shirley always takes the time to help everyone with mail, an order, or an urgent situation. She takes fast action to solve a problem. Shirley always has a smile on her face.

 

Not only does Linda provide her patients with compassionate skilled care, she shines in the eyes of her fellow team mates who are lucky enough to work with her. She recently organized a hike for staff as an adventure as a team and fun was had by all.

 

Deborah is the primary provider of hospice service at one of the Victorville area skilled nursing facilities where she shows up early, stays as long as it takes and is a patient and nurse advocate. She can balance the most difficult day and still have a smile on her face at the end of the day.

 

Linda is an exceptional nurse and coworker. Not only does Linda take care of her patients with care and support, but she also provides support for her fellow employees. New nurses speak of her helping hand, and all coworkers know that she is available for the team.

 

Jim has the ability to listen to both patients and coworkers as if he has nothing else to do. He is gentle putting patients at ease when difficult decisions need to be made. Jim cares.

 

Cathie accepts any and all tasks with a smile. When facing a challenge, she handles it with tenderness and utmost professionalism. Cathie is always the first to volunteer.

 

Sandi’s caring attitude was portrayed by a story about the young 27 year old patient who was dying and who wanted to marry her boyfriend. With the help of our Hospice Chaplain, Jim Clark, Sandi and the other team members arranged for the ceremony in the patient’s home hours before her peaceful death. Sandi makes a difference.

 

 

Lori is willing to fill in whenever and where ever assistance is needed. Both the patients and the Yucca Valley staff know that Lori is there for them and will go the extra mile.