Over the years Margaret has worn many hats. She started out as our Accounting Clerk then was promoted to a Payroll Clerk. After several years, she needed to work part time and then returned to her role as Accounting Clerk. In this current position, she oversees our daily banking, filing, and assists our accounts payable and payroll staff. But most of all she is known to the accounting department as the “office organizer”.

 

Linda began in 2000 as a Data Entry Clerk and quickly moved her way up to her current position as Data Entry Lead. Linda wears many hats, entering visits, posting payments, making adjustments to accounts, just to name a few. Linda has proven to be a valuable asset to the Accounts Receivable team, and we’re very fortunate to have her working with us.

 

 

 

Trent is a valued employee with the Hemet branch of the VNAIC. He has been with the agency for ten years and is well liked by both his patients and co-workers. He is cheerful every day and never shows any sign of being overwhelmed even with a large caseload.

 

 

Martha works very hard as a Home Health Aide providing care to her many patients all over the Coachella Valley. She cares about her patients and often receives compliments from them. She is always available to take on extra patients and provides whatever is needed.

 

Becki has been with the Palm Desert branch long enough to see many changes in her department. She has transitioned well and continues to keep up with her job responsibilities. As a MRT, she is responsible for processing patient charts in the branch. Becki is always willing to assist wherever needed.

 

Tracy works as a MRT in the Palm Desert branch, and she is also the branch POC technician. Tracy has an amazing “calm in the line of fire” personality and can handle anything that comes her way. She is a team player and is able to manage many responsibilities at the same time.

 

Angie’s first position in the Palm Desert branch was a file clerk. She then transferred into the Insurance Utilization Review department when it was first developed at the branch level. Angie’s ability to learn new processes quickly got her noticed. She was the obvious choice when the Office Manager position needed to be filled. Her knowledge of both the clinical and clerical departments as well as her computer skills make her an invaluable asset to the branch. Angie maintains respect and is appreciated by her staff.

 

 

Suzette is the calm quiet voice on the phone that patients and their families hear when they call to inquire about Hospice. She is extremely knowledgeable and exudes an air of competence. Her name is often included in thank you notes we receive from families as they remember how kind and helpful she was when they were in crisis mode. Her co-workers appreciate her positive attitude and her ability to problem solve on difficult referrals. She follows through and works hard to maintain good relationships with our referral sources. 

 

Susanna is a great team player, always willing to take on extra assignments and help her co-workers. Susanna is fluent in Spanish and often accompanies other team members on patient visits to interpret for the patients and families. We recently had a Spanish speaking family that Susanna made herself available to during the day as well as at night in case they needed questions answered. This is an example of Susanna often going above and beyond for her team members and our patients.

 

 

Nick is very hard working, friendly, and rarely gets upset. He is calm and courteous, even in the most difficult situations. Nick’s patients are very satisfied with the care he provides. His hard work and dedication are very much appreciated.

 

Jeanne’s calm and quiet demeanor is very soothing. She is well liked and respected by patients and her peers. Jeanne completes her work thoroughly and timely. She can always be counted on to meet her patients’ needs, as her follow through is great, and her compassion is evident.

 

Scott is reliable and has an extensive working knowledge. He requires very little overview, and his patients are satisfied with the care he provides. Scott can always be called upon by clerical staff, when they are in need of a work station assessment. His experience and expertise are assets to our team.

 

 

Cathy has dedicated ten years to the VNAIC in the Riverside Hospice Team. She started as an RN Case Manager and was promoted to be the Clinical Educator. Cathy has successfully taken and passed the CHPN test and is now a Certified Hospice & Palliative Case Nurse. Cathy has a wealth of knowledge which she shares with her co-workers and the community via in-services. She is respected by all her co-workers.

 

 

 

Jane has utilized her experience and knowledge assisting with the Telehealth program, as well as a staff nurse. Jane is organized, detailed, and comprehensive. She is thoughtful and a team player. Jane provides excellent care to the patients in the Victor Valley area.

 

Kent provides excellent care to the patients in the Victor Valley. He is flexible, open, and responsive to questions or any needs that arise. He is patient, allowing the client the time they need to perform the therapy task or exercise, and provides good education to them on their home exercise plan. Kent is a valuable member of the VNAIC team.

 

 

Mary works on our team that services the local skilled nursing facilities. She is extremely knowledgeable when it comes to SNF regulations and palliative care. Throughout the continuing changes that happen within facilities, Mary has been the constant we can count on. She has helped train many Case Managers in the nuances of working with facilities and in doing so insured patient continuity and promoted satisfaction with VNAIC service. We are proud to have Mary as part of our VNAIC Victorville Hospice team.

 

Lori’s knowledge of the area resources and how to best meet the needs of Hospice patients has been invaluable. She has trained all the social working staff who have been hired since her arrival. Recently the Victorville Hospice Program had the opportunity to partner with a medical group to form a Palliative Care Program, and Lori was a natural choice due to her knowledge of both Home Health and Hospice. She now works in both areas and the Palliative Care Program, juggling the many demands of each with grace and professionalism.

 

Erica is truly a “Jack of all Trades”. Her difficult position requires multi-tasking at its best and exceptional organizational skills. Erica also spends many of her evenings as one of our Triage nurses too. She does not need loads of instructions, you show her once and she gets it. Erica tracks our managed care patients, schedules the Hospice Medical Directors visits, schedules and tracks crisis care hours, and most of all keeps information flowing in the office. Sometimes the Director states, she’s not sure who’s running the office, her or Erica. 

 

Kris came to the Business Development team from home health intake where she was very well liked and respected by our referral sources. She was a natural fit for the liaison position. She works very hard to partner with St. Mary’s Hospital. She believes in the team approach and is known by their staff and physicians as a huge Laker basketball fan!

 

 

Kathy began her career with the VNAIC in January 2001 with Yucca Valley hospice. After 2 years she joined the home health team. Kathy worked in the Palm Desert branch office for 4 years, and returned back to Yucca Valley last summer. At the present time she is a Case Manager, and never seems to run out of new ideas for her patients. Kathy has a lot of energy, is always friendly and willing to lend a helping hand.

 

Kirsten has worked and gained experience by growing from a nurse Case Manager, assisting with education, and to Management. She has a friendly attitude and always has an open door for any staff member that may need her. Kirsten has a heart for the patients of the Valley and has been active in community support roles as well. She is responsive, can quickly accomplish tasks, and is open to new ideas. 

 

 

Dee started at the agency in Banning as an LVN, transferred to Murrieta and then moved to Yucca Valley, where she is now a Case Manager. She is an excellent clinician and really makes a difference to her patients, families, and caregivers. Dee is a member of the American Holistic Nursing Society and has obtained her certificate in Equine Facilitated Integrated Healing. Dee strives to “be present” in all areas of her life, especially with her patients